My name is Fran and I am the Founder and Director of HS Homes of Solihull.
As a landlord and property investor, I have a huge passion for property and a vast amount of experience of working alongside various sales and letting agencies. Most of these experiences have been good ones, however, there have been a number of poor ones too.
I wanted to take these experiences and build an agency that:
I have seen so many people lose their "perfect house" because of poor communication and lack of understanding, which infuriates me. Understanding what the vendor and landlord want is equally as important as understanding what the buyer's and the tenant’s motivations to move are.
If you do not understand someone’s desire to sell and want to buy, you are just relying on "potluck".
You will have seen this before: people who are not serious about moving, people who are viewing properties outside of their price range.
This is the information that agencies should understand prior to arranging a viewing and not just arranging a viewing to hit a target. I mean, let’s face it: I have worked for corporate companies for a long time now, so I know how driven they are by targets; however, I believe that the key to success in this industry is quality over quantity.
When you want to sell or let your property, you want to be able to trust your agent to market your property in the same way you would. Understanding the key selling points and what makes your property special is paramount when showing potential buyers and tenants around. Equally knowing what your buyers' and tenants' “must haves” are and their motivations to move enables the agency to make that perfect match, which, in turn, means less time wasted.
Being kept in the loop enables you to be a part of the processes, offers you transparency and shows you that your agency is doing everything it can to sell or let your property.
Once your property is on the market, you will receive weekly updates from us, even if there is no update, just so you know that we haven’t forgotten about you. We will observe the industry market trends and offer advice on how to reach out to more potential buyers and tenants.
We will chase feedback from every viewing so that we can understand the pros and cons of your property from a potential buyer's or tenant's point of view. This allows us to understand if we need to target a different audience, in which case we can amend the key selling points to suit, or if there are some small changes that can be made to make the property more appealing. Either way, we will feed this back to you and support you through your journey with us.
I have seen so many agencies breathe a sigh of relief when they make a sale, but it isn’t a done deal until the contracts have been exchanged. I truly believe the post-sale is more important that the pre-sale. It is such a lengthy process after the offer has been made and accepted — anything can change in that time.
We will continue to keep in touch with you and with any other parties who are involved in the moving process, to ensure there are no nasty surprises along the way.
We have partnered up with a moving company that will be able to help you on the big day.
As most of you probably know, moving house is one of the most stressful life experiences you will encounter.
We want to be able to take some of that stress from you to ensure that your experience with HS Homes of Solihull is always a good one.
HS Homes Of Solihull can offer you a bespoke and personable service whether you are looking to sell or let your property. Our agency is based in Shirley, Solihull and offers services to anyone living in the local area.